1. Digital service nature
PomoMaster is a digital software service. Access to paid features is delivered electronically after successful payment confirmation.
2. Subscription payments
Monthly and yearly plan charges are billed in advance for the selected billing period. Unless required by law or explicitly stated otherwise, fees already charged for an active billing period are generally non-refundable.
3. Duplicate or incorrect charges
If a user is charged more than once for the same transaction, or a payment is captured in error, they may request a review. Verified duplicate or erroneous charges may be refunded to the original payment method.
4. Failed service access after payment
If payment succeeds but paid access is not provisioned correctly, users should contact us first. We will aim to restore access or review whether a refund is appropriate based on the payment and account records.
5. Cancellation versus refund
Cancelling a subscription stops future renewals. Cancellation does not automatically create a refund for the current billing period unless required by law or approved after review.
6. Refund review factors
- transaction status and payment confirmation,
- whether access was provisioned successfully,
- whether the issue was technical, duplicate, or payment-related,
- the time elapsed since the charge, and
- applicable legal requirements.
7. Refund request channel
Refund-related requests should be made through the official support or contact details published by Wolfron Technologies LLP on wolfrontechnologies.com.